Moving to the cloud was meant to make business easier but it isn’t without it’s own thunderbolts and heavy rain. Doing business in the cloud doesn’t need to be a hassle but there is some planning and knowledge required or you might be needing sand bags.
In my experience working with multiple cloud vendors over the last few years, there are some questions that you must ask yourself to control your risk and maximise the opportunity of your cloud solution.
- How do you manage upgrades?
- How do you assess the value of the upgrade vs. the risk and cost it adds?
- Are you actually contractually required to take the upgrade?
- When should you take the upgrade (preferably not until someone else has)?
- What is the track record of the quality of upgrades delivered by your vendor?
Performance and Support
- How ready are you to handle outages?
- What can you do to investigate outages and (encourage the vendor to) limit the likelihood of them re-occurring?
- What does business continuity look like during an outage?
- Who monitors what (you or the vendor) and who needs to take control for which issues?
- How do you monitor jobs when they run in the cloud?
- What are the tell tale signs something is wrong so you can get action quicker?
- What are you allowed to do yourself?
- What free tools exist as part of your contract?
- How do you provide access to someone other than the vendor to provide service more efficiently?
- How do you get independent advice to get what you paid for?
Completing these questions won’t stop the occasional rainy day, but hopefully you will be properly equipped and you can enjoy the sunny weather for your system and business in the future.
Scott has experience weathering the cloud storm and setting up umbrellas to better plan for Cloud issues. He is always happy to help companies work through their cloud issues to get better value from their software. Scott has worked on Cloud and on-premises solutions for more than a quarter of a million employees, and over 3,000 customer sites
Contact ATEO today to understand how we can help you understand your cloud workforce landscape and get unbiased advice on how to get the most out of your existing and new tools.
The opinions expressed here are the views of the author/ATEO and do not reflect the view of any current company I’m working for.